Key terms to better understand the MISS® approach
M
The Methodology of Identification of Strategic Stakeholders®
- a multi-step procedure together with a toolkit that supports stakeholder analysis of a given social system (an organisation, a project). The modules it comprises allow for the mapping of the system’s environment, the quantification of stakeholders’ mutual impact, the evaluation of stakeholders’ influence on the achievement of strategic goals, and the classification of critical, key and strategic stakeholders for the analysed system. MISS® enables stakeholder prioritisation based on a system’s objectives, as well as defining goals and adjusting their metrics to stakeholders in the system’s broad environment.
S
A stakeholder
- any individual, group or organisation who can affect or is affected by the achievement of the system's objectives.
I
Strategic performance indicators
(or Key Performance Indicators, KPIs) - a set of measures defined individually for a system and by managerial staff over a given period, used to assess the degree to which the system's strategic goals are achieved.
C
A critical stakeholder
- a stakeholder who plays a significant role in the system’s environment (in terms of the importance of the influence and the ability to evoke a reaction in the environment).
K
A key stakeholder
- a stakeholder who exerts or is able to exert a significant direct influence on the system’s strategic performance indicators within the assumed time.
S
A strategic stakeholder
- a stakeholder who exerts or is able to exert a significant, direct or indirect influence on the achievement of the strategic goals of the system within the assumed time; this is indicated by the respondent from two sets: a critical stakeholder set and a key stakeholder set.
S
System
– a social system being analysed. For example, a company or another organisation, an institution, a project, or a community.